When you’re a company that spends millions of pesos on advertising money, positioning yourself as a warm and caring internet service provider, I say you’d better have a customer service culture that’s truly reflective of what you promote, as well as a team that can back up your claims. As a paying customer, I fork […]
Tag: Outsourcing
The Sorry State of Contact Centers
Sign o’ the times, indeed. I feel real bad that all these contact centers are forced to hire borderline English-deficient agents just to fill their quota of warm bodies to get their operations going on. Back in 2001, I was already running campaigns (for Easycall and E-performax), and to be honest- as a radio dude- […]
Renzie Baluyut Online 